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IT Support Services
Contract Support
IT-C Support Solutions Ltd offers cost effective, fully managed IT support & outsourcing solutions for small to medium size businesses across norfolk and suffolk. Our contract support packages are bespoke to each of our customers needs and requirements, so as to provide a level of service that suits the needs and budgets of your business.
All our IT Support contracts provide guaranteed response times, at a fixed monthly fee and include unlimited remote support for the term of the contract.
Remote Support Service
Unlimited remote support is included in all IT-C support contracts, our technicians can quickly connect to your computer and view your desktop whilst sharing control of your mouse and keyboard. Our support teams can quickly access, view, and fix remote devices, without the need for pre-installed software. Our remote software is compatible with windows based PCs, Apple Mac's and Smartphones.
There will often be occaisions that our technicians need to gain access to your company servers to rectify issues. As part of the contract we can install our unattended remote software onto your company servers, which can allow our technicians to connect to your servers without the need for someone to be present to initiate the connection.
On-Site Call-Outs
For a small fixed fee per month, we can provide an unlimited number of call-outs to resolve problems which cannot be rectified remotely. Alternatively call-outs can be made on a pay-as-you-go basis, which is charged at our standard hourly rate.
Regular Maintenance Visits
We can provide regular preventative maintenance visits to your site on a frequency which is suitable to your requirements. The aim of the maintenance visit is to identify and rectify potential problems before they become mission critical. Once the regular checks and updates of your systems has been performed the remainder of the visit can be used for whatever ICT requirements you may have whether it be reloading a PC, fixing a problem printer, installing new equipment etc.
Priority Call-Out
All our customers who have taken out support contracts with IT-C Support Solutions automatically get priority over non-contract customers when a site visit is required to rectify an issue, however for an additional fixed monthly fee we can provide you and your business with a guaranteed on-site response time. Priority call-out guarantees we will have one of our technicians on-site and working on rectifying an issue within a pre-agreed time frame.
Benefits
- Unlimited Telephone and Remote Support
- Calls Answered Directly By Trained Technical Consultants
- Predictable, Fixed Costs Made More Manageable By Monthly Payment Plans
- Cost Effective Alternative To Employing Full-Time IT Staff
- Site Visit If Faults Cannot Be Rectified Remotely (only with onsite cover)
- Scheduled Preventative Maintenance Visits (only with maintenace cover)
- Free Initial Site Survey
- Priority Call-Out For Visits
- Flexibility And Scalability, Adapts To Your Business Needs
Pricing
All our services are bespoke to our individual customers needs, however we have provided a simple no obligation cost calculator below to give you an indication of how little a support contract would cost your business.
We Guarantee to beat the cost of service from your existing IT Support company (offer only valid on all like for like services)
